Cancellation Policy (Normal Days Tour without Hotel Accommodation)
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Cancellation Policy
(Tours included Hotel Accommodation)
Cancellation should be received in writing document by email. In case the cancellation happened before 40 days from the departure date it will be subjected to 6% of the total amount received it will be deducted by the bank for transaction fees. If a tour participant is canceled his/her reservation the following fees will be applied:
- From 30 to 15 days before your arrival date, 20% of the entire tour price will be deducted.
- From 14 to 7 days before the arrival date, 50% of the entire tour price will be deducted.
- From 7 To 4 days before your arrival date, 75% of the entire tour price will be deducted.
- From 3 To 1 days before your arrival date, 100% of the entire tour price will be deducted.
Also, the cancellation fees on all domestic flights in case you book a tour and you would like to cancel it at any time before starting your tours. The cancellation fees of the domestic flights are subject to the airline’s cancellation policy which changes from case to another.
Refunds
A refund will normally be made to the same card account and using the same method as the original payment.
No refunds are possible for No-Show
Tipping
Tipping is customary for expressing one’s satisfaction with good services rendered to him/her by staff on duty with him/her. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
COMPLAINTS
If you have a complaint while you are in Egypt. Please notify the company (Explore Nasa Travel) immediately, as most problems can be solved on the spot, if you feel your problem has still not been resolved please call the chairman of the company, but if after you return home you are still not satisfied you must e-mail us at info@explorenasatraveleg.com
International Flights
Explore Nasa Travel offer good rates from your home country to your desired destination.
Children Policy
Policy- For Packages + Nile Cruises + Hotels
0 – 01 Free of Charge
2 – 5 25% of total tour cost
6 – 11.99 50% of total tour cost
+12 Are considered adults
If your tour package includes flights, an extra supplement for your child may apply.
2nd Policy – For sightseeing tours & shore excursions
0 – 5 free of charge
6 – 11 50 % of total tour cost
12+ are considered adults
If your sightseeing tours include domestic flights, an extra supplement for your child may apply.